Avoca Consolidated Terms and Conditions Forms


Dear Passenger,

This booking form is the sole contract between Avoca Travels and yourself and no express terms, undertakings or warranties not contained herein will be valid. Avoca Travels undertakes to provide the services that are detailed under your booking reference and you hereby agree to our Standard Terms and
Conditions of Contract available on request and on www.avocaonline.co.za and those of our Third Party Suppliers

By signing this booking form you are deemed to have read, understood and accepted these terms and conditions and agree to comply with them. You also confirm that you have the authority and contractual capacity to act on behalf of and bind all persons whose names appear on this booking form. If
you do not have this authority, the persons concerned need to complete their own booking forms. We confirm that Avoca Travels may share our passport information and contact details with the airline principals for their operational use.

We would like to draw your specific attention to the fact that you are entirely responsible for your own passports, visas, inoculations and vaccinations. We require the details of your next of kin or person you would like us to contact in the event of an emergency or major change in your travel itinerary. Please
ensure that all passenger names appear exactly as they do in the passports and return this completed form along with scanned copies of valid passports to Avoca Travels when requesting a booking. Avoca Travels assumes no liability for any costs, delays or inconvenience arising from your provision of incomplete or incorrect details and no bookings will be processed without a fully completed and signed booking form. Terms & Conditions apply

 

 

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Passenger 1

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AVOCA TRAVELS – STANDARD BOOKING TERMS AND CONDITIONS

  1. INTRODUCTION

At Avoca Travels, our passion for travel and innovation fuels every journey we create. With over 44 years of expertise and a reputation as one of South Africa’s most trusted travel brands, we craft personalized experiences that are truly unforgettable. Whether you're seeking luxury getaways, thrilling adventures, or hidden gems, our expert consultants design bespoke itineraries tailored to you.

Backed by IATA and ASATA accreditations, we guarantee seamless service with integrity, exceptional value, and the confidence that wherever your wanderlust takes you, Avoca Travels will deliver with unmatched flair.

Thank you for trusting Avoca Travels with your travel plans. We value your trust, and these Terms and Conditions help ensure that we fulfil our commitments. Please read them carefully, as they define the terms of your contract with Avoca Travels. By booking with us, you confirm that you have read, understood, and accepted these Terms and Conditions, available on request and at www.avocaonline.co.za as well as those of our third party suppliers, available upon request. You also confirm that you are above 21 years of age and have the authority to act on behalf of all individuals covered by this booking contract, or they must complete their own contract. No bookings will be processed without a fully completed and signed contract. Terms & Conditions apply.

  1. PREAMBLE

Avoca Travels (referred to as "TMC") is a registered company that acts solely as an intermediary between Clients and Travel Service Suppliers (TSS). While we partner with reputable suppliers, Clients are responsible for reviewing the suppliers' terms. Although we may refer to ourselves as "agents," we do not serve as legal agents for any third party. These terms govern all transactions and may be updated periodically.

We are committed to maintaining ethical, honest, and transparent business practices, complying with all current and future regulations as set forth by the following bodies and Acts: ASATA (Association of Southern African Travel Agents, IATA (International Air Transport Association), CPA (Consumer Protection Act), POPIA (Protection of Personal Information Act), SARS (South African Revenue Service), Companies Act, Department of Labour, Employment Equity Act, Prevention of Organised Crime Act

  1. DEFINITIONS

TMC: Refers to Avoca Travels (Pty) Ltd, including its brands (The Avocatur, Tripistery, The Holiday Quest, Monaz Travel), and anyone authorized to act on behalf of the company.

TSS: Refers to Travel Service Suppliers providing air travel, accommodation, transport, tours, and related services arranged by Avoca Travels.

Client: Refers to any individual or organization applying for services from Avoca Travels, whether directly or indirectly, for personal or representative use.

Conditions: Refer to these Terms and Conditions.

Confidential Information: Private information not publicly available, personal profiles, or proprietary details of a business entity.

Leisure Travel: Arrangements made for Clients outside the scope of corporate travel.

Corporate Travel: Business travel arranged for Clients requiring authorization or cost approval.

Group Travel: Ten or more individuals traveling together, subject to supplier criteria, for leisure or on behalf of the Client.

Loyalty Programme: Third-party rewards programmes offering benefits to Clients or Travellers.

Peripheral Services: Services such as passports, visas, insurance, forex, and other travel-related needs, provided at the TMC’s discretion.

Data Management Services: Management, storage, and updating of Client or Traveller information.

Online: Internet access to supplier inventories through the TMC’s booking platform, offering pre-negotiated rates and other functionalities.

Personal Profile: Confidential information about a living individual, including contact details, health, financial status, and travel history.

Quotation: An estimate provided by the TMC, subject to availability and supplier terms, valid usually until midnight on the day of booking.

Services: Any travel-related service or product arranged by the TMC, including advice, bookings for accommodation or transport, and other incidental services.

Travel Booker: Any party making travel arrangements for the Client, including via the TMC’s online or after-hours services.

Travel Advisor: TMC-employed personnel who arrange travel bookings for the Client.

Traveller: Any individual utilizing or benefiting from the TMC’s services, including potential travellers.

  1. AUTHORITY

4.1 Age and Acceptance: Anyone requesting a quotation or making a reservation must be over 21 years of age and is deemed to have read, understood, and accepted these Terms and Conditions on behalf of all persons listed in the booking.

4.2 Confirmation: By providing confirmation, whether verbal or written, the Client accepts these terms and confirms they have the necessary authority to act on behalf of all travellers involved, regardless of internal requirements or order numbers.

4.3 Compliance: The Client agrees to follow the guidance of Travel Advisors, Tour Leaders, or Others in Authority and to conduct themselves in a manner that does not cause a nuisance to other passengers.

  1. TMC AS AN INTERMEDIARY

5.1 Intermediary Role: The TMC acts solely as an intermediary between the Client and Travel Service Suppliers. Upon receiving a booking request or quotation, the TMC will transmit the booking to the relevant supplier and attempt to secure all reservations in a timely manner.

5.2 Subject to Terms: All quotations, bookings, and services are subject to the TMC’s Terms and Conditions as well as those of the Travel Service Suppliers.

5.3 Confirmation of Bookings: Bookings are only confirmed once full payment or authorization has been received by the Travel Service Supplier, typically after payment has been made by the Client to the TMC.

5.4 Travel Service Suppliers, including hotels, car hire, and coach operators, may limit their liability. Clients are advised to secure appropriate insurance and review its terms, especially exclusions.

5.5 Limitation of Liability: The TMC is not liable for any actions, errors, or omissions of the Travel Service Suppliers or their agents, including loss, injury, illness, harm, or death. The Client indemnifies the TMC from such claims.

5.6 Direct Contracts: The Client’s contract is directly with the Travel Service Suppliers, and any recourse is solely against them. When you purchase a flight ticket, you are entering into a contract with the airline. The terms and conditions of your flight booking and contract with the airline are set out in that airline’s Conditions of Carriage.

5.7 Accuracy of Bookings: It is the Client's responsibility to ensure bookings made by the TMC match their intended itinerary. The TMC is not responsible for losses or costs arising from incorrect bookings. Any discrepancies must be reported immediately.

  1. THIRD-PARTY SUPPLIERS

6.1 Role of The TMC Travels: The TMC Travels acts as an intermediary between the Client and third-party suppliers who provide travel services, such as accommodation, transportation, or other travel-related arrangements. As such, The TMC is not liable for any loss, damage, injury, illness, harm, or death that may result from the actions or omissions of third-party suppliers. The only exceptions are when such losses arise due to gross negligence or wilful misconduct of The TMC or its direct representatives.

6.2 Direct Contracts with Suppliers: The contract between the Client and the third-party supplier, often represented by a ticket, voucher, or booking confirmation, constitutes the sole agreement. Any claims or recourse related to services must be directed solely to the third-party supplier. The TMC does not accept responsibility for any failures or non-performance by third-party suppliers and is indemnified by the Client against any claims arising from such issues.

6.3 Indirect or Consequential Losses: In the case of indirect or consequential losses, The TMC is also not liable unless Section 61 of the Consumer Protection Act (CPA) applies. The Client agrees to hold the TMC, its employees, and agents harmless for any such losses or damages, in line with these terms.

  1. QUOTATIONS AND ESTIMATES

7.1 Indicative Pricing: All prices listed on The TMC Travels' website www.avocaonline.co.za are indicative "from prices" for cash transactions, including discounts, based on per person sharing a twin room. Prices are subject to availability and exchange rate changes. Offers may vary by departure dates. Visas may be required, and travel insurance is essential. Airfare conditions, such as validity, travel dates, and restrictions, differ. Pre-payable taxes are accurate at the time of publication and may change, especially if additional stops are made en route.

7.2 No Binding Offer: A quotation from The TMC Travels does not constitute a binding offer regarding pricing or availability and should not be seen as a confirmation. Travel Service Suppliers are not obligated to honour availability or pricing for enquiries that do not result in confirmed bookings.

7.3 Quotation validity is normally until midnight on the day of issue and prompt payment is required to secure the fare. Any cost increases occurring before travel documentation is issued will be passed on to the Client, including those arising from exchange rate fluctuations or other factors.

7.4 Subject to Availability: All quotations are subject to availability at the time of booking. Prices cannot be guaranteed due to demand and currency fluctuations and will only be confirmed once full payment is received by the TMC.

7.5 Holding Period: Bookings may be held for a limited time, but the TMC cannot guarantee the holding period or reservation until full payment is made and confirmed by the Travel Service Supplier.

  1. BOOKINGS

8.1 Booking Requests: All booking requests must be submitted in writing as per the Client’s authorization process.

8.2 Deposits: Bookings are confirmed once a non-refundable deposit of at least 25 percent of the total land cost, along with full payment for airfare, is received within 24 hours of confirmation. Domestic airfare bookings must be paid in full within 24 hours; otherwise, the airline will automatically cancel the booking. For bookings made less than 30 days before departure, an expedited booking fee may apply to cover any additional costs incurred for last-minute processing.

8.3 Balance Payment: The balance of travel costs must be paid no less than six weeks before departure. If the booking is made within six weeks of departure, the full cost is payable at the time of booking. Failure to make payments on time will result in automatic cancellation.

8.4 Price Basis: Prices are based on prevailing airfares, tariffs, and exchange rates at the time of booking. Clients are responsible for any price changes due to currency fluctuations or increased transportation costs until full payment is made.

8.5 IATA Resolution 024a: Since October 7, 2024, IATA’s Resolution 024a allows some airlines to list fares in US dollars, with final prices in ZAR subject to exchange rates at the time of ticket issuance. To avoid increases due to currency fluctuations, we recommend booking and issuing tickets on the same day.

8.6 Travel Documentation: Travel documentation, including booking confirmations, itineraries, and vouchers, will only be issued once a signed booking form, signed or approved invoice and full payment with cleared funds have been received. Special tour basing fares booked directly through airlines are normally ticketed and released by the airline two weeks prior to departure. This also applies to all rail tickets, special events, match, race and other tickets booked by the TMC with the TSS on behalf of the Client.  

8.7 Electronic Documents: The TMC’s general practice is to send documents electronically. Should clients request hard copies, an administration fee may apply. All travel documents are non-transferable, and it is the client’s responsibility to safeguard these valuable documents.

8.8 Verification of Documents: Clients are responsible for verifying the accuracy of all issued documents and must notify The TMC immediately if any discrepancies are found.

  1. GROUP BOOKINGS

9.1 Deposit Requirements: A non-refundable deposit of ten thousand rands per person is required for group bookings to secure the reservation. The amount and payment deadlines will be communicated at the time of booking.

9.2 Final Payment: The total balance for group bookings must be paid no later than a specified deadline, typically 8 weeks prior to departure. Late payments may incur additional charges or lead to the cancellation of the group booking.

9.3 Minimum Group Size: Group pricing is based on a minimum number of participants travelling together. Should the number of participants decrease below the required minimum, the TMC reserves the right to adjust the price per person or impose additional surcharges. Should the Client or any party of the Group refuse to accept and pay such surcharge, it may result in the TSS cancelling the booking and retaining any payment made. The TMC will be entitled to retain any service fees charged in such event.

9.4 Changes to Group Bookings: Any changes to the group booking, such as adding or removing participants, must be requested in writing and will be subject to availability and any additional charges imposed by the TSS. Changes made after the final payment may result in additional fees. The Group leader is responsible for coordinating and communicating any changes to the TMC.

9.5 Cancellations: Cancellations of Group bookings are subject to the TMC’s standard cancellation fees. The deposit is non-refundable, and further cancellation charges may apply depending on the proximity to the travel date. Any resultant reduction in group size will attract additional fees or price adjustments.

9.6 Travel Documents: Travel documents for the group, including tickets and itineraries, will be issued after full payment is received. Timelines for the issuance of travel documents will vary based on the specific arrangements with airlines and service providers.

9.7 Special Requests: Any special requests, such as meals or specific requirements, must be communicated in advance and may be subject to availability. Seating arrangements are subject to availability and additional charges. Special requests are subject to availability and cannot be guaranteed.

9.8 Group Leader: A Group leader must be designated to communicate with the TMC. This individual will be responsible for coordinating all communication between the group and the TMC, including managing payments, requests, and changes.

9.9 Liability for Group Conduct: The group leader is responsible for ensuring that all members comply with the code of conduct while travelling. Any disruptive or damaging behaviour by group members may result in penalties, additional costs, or the cancellation of bookings for the entire group.

9.10 Meal Types: Group tour meals typically consist of standard fare designed to accommodate most travellers, with common formats including buffet-style meals, pre-set menus, boxed or packed meals, and regional cuisine. Travellers with specific dietary restrictions or allergies should inform the TMC at the time of booking, as meal variety may be limited and special meal requests cannot be guaranteed.  

  1. CONDUCT WHILST TRAVELLING

Clients are required to comply with all instructions from the TMC / TSS or its authorized representatives during the trip. The TMC reserves the right to refuse service or terminate its relationship with any client whose behaviour is disruptive, threatening, abusive, or harmful to others, including other travellers, staff, or agents both domestically and abroad. Such clients will be treated as having cancelled their booking and will incur full cancellation charges. If this occurs overseas, the client is responsible for arranging their own return at their own expense, as well as any costs for group members who are unable or unwilling to continue the trip without them.

In cases where a flight captain, cruise director, or TMC /TSS representative believes the client's behaviour poses a threat, causes significant disruption, or if the client is under the influence of alcohol or drugs, they may be denied further travel, restricted, or removed from the service without refunds or compensation. Any resulting costs, including damage repairs, compensation for affected passengers or staff, or legal fees incurred by the TMC will be charged to the client. Criminal charges may also be pursued if applicable. Additionally, other airlines or service providers may be notified of the client's conduct, which could impact their ability to book future travel. This policy applies equally to all members of the client's travel party.

  1. PRICE CHANGES AND SURCHARGES

11.1 Variable Pricing: All quoted prices are subject to dynamic and seasonal fluctuations based on demand, availability, and market conditions. These prices, marked as “from prices," may vary at any time, and different passengers on the same trip may pay different rates. Prices are not guaranteed until full payment is received, and tickets are issued. To avoid price increases, we recommend booking and paying as soon as possible.

11.2 Price Changes and Reductions: Prices are based on prevailing airfares, tariffs, and exchange rates at the time of publication. The TMC is unable to guarantee that the information relating to pricing, itineraries and availability will remain unchanged after publication on its website. Prices are subject to change without notice due to fluctuations in airfares, transportation costs, taxes, and exchange rates. If lower prices become available after booking, no refunds or price reductions will be offered. Should you cancel your booking to take advantage of a lower price, standard cancellation conditions will apply.

11.3 Exchange Rates and Surcharges: Since October 7, 2024, IATA’s Resolution 024a permits airlines to list fares in US dollars, with final prices converted to rand at the time of ticket issuance, which may increase costs due to currency fluctuations. We recommend issuing tickets on the day of booking to lock in prices and avoid exchange rate-based surcharges. The TMC reserves the right to pass on any surcharges related to transportation costs, fuel, taxes, or exchange rates until full payment is received.

11.4 Client Responsibility and Payment: Clients are responsible for ensuring full payment is made before any price changes occur. If the quoted booking class or service is unavailable, alternative options may be offered at a higher price. Package tour prices are inclusive but non-itemized, typically excluding additional expenses such as visas, insurance, and personal costs.

11.5 Pricing & Cost Breakdown Policy: Our package pricing is based on bundled rates negotiated with our suppliers to offer the best value to our customers. As such, we do not provide itemized breakdowns of individual components, including transportation, accommodation, meals, or other services within the package. This industry-standard approach ensures competitive pricing while maintaining the integrity of our inclusive tour offerings. By booking with us, you acknowledge that all pricing is presented as a complete package, and no further breakdown of individual costs will be provided.

  1. PAYMENT

12.1 Price Guarantee: Prices and reservations are not guaranteed until the quote is accepted and full payment is made. Prices are subject to change until tickets are fully paid for and issued.

12.2 Final Payment: Final payment is due upon booking confirmation unless otherwise agreed in writing by the TMC. The final payment will be based on the confirmed price, less any deposit, and will include any surcharges incurred.

12.3 Additional Fees: In addition to passport, visa, and other peripheral fees, the TMC may apply late booking, consultation, administration, and amendment fees where applicable. Service fees remain payable even in the event of trip cancellation.

12.4 Group and Incentive Bookings: For Group and Incentive bookings, ticketing will begin once full payment is received. Clients should allow for specified timelines for ticket issuance, which may vary depending on the airline. Tickets will be issued as e-tickets.

12.5 Late Payments: May delay the issuance of travel documents, requiring courier services at the Client’s expense. The TMC reserves the right to cancel the booking if payment is not received on time, which may also result in cancellation by third-party service providers.

12.6 Credit Card Transactions and Security: For security reasons, we no longer accept cardholder information via phone, email, or fax. All air ticket transactions should be processed through our secure online payment link: https://portalavoca.travel.co.za/  or a unique link provided for supplementary services.

12.7 Interest on Overdue Payments: The TMC reserves the right to charge interest at two percent above its prime overdraft rate for overdue payments. All invoices must be paid in full, and no deductions are permitted if any part of the services booked remains unused for any reason.

  1. PREFERRED FORMS OF PAYMENT

13.1 Electronic Funds Transfer (EFT): The Client must email the EFT transmission report, clearly showing the TMC’s booking reference, and confirm receipt once the funds have cleared into the TMC’s account.

13.2 Direct Cash Deposits: The Client is responsible for all bank charges related to cash deposits and must email a scanned copy of the deposit slip to the TMC.

13.3 Credit Cards: All major South African credit cards are accepted for air tickets, accompanied by valid identification and a signed credit card authorization form for leisure travel. However, please note that credit cards may not be accepted in cases where special tour basing airfares are applied in our tour packages. Additionally, not all airlines and suppliers accept American Express or Diners Club cards.

13.4 Credit Cards for Land Arrangements: Accepted if the Client informs the TMC at the time of booking and meets the TMC’s conditions. If a third-party supplier requires the TMC to absorb merchant fees, the Client may be asked to pay in cash or cover administration / transaction fees.

13.5 Card Transactions and Security: For security reasons, we no longer accept cardholder information via phone, email, or fax. All air ticket transactions should be processed through our secure online payment link: https://portalavoca.travel.co.za/  or a unique link provided for supplementary services.

13.6 Corporate Travel Cards: Accepted with written authorization, as required by the credit card companies, for corporate travel transactions.

13.7 Cheques: The TMC does not accept cheques and reserves the right to accept or decline any form of payment, including foreign currency or credit / debit cards, without prior explanation.

13.8 Agent Responsibility: Agents acting as intermediaries must verify the cardholder's identity and ensure the signature matches the credit card. Said agents are fully responsible for any chargebacks, fraud, or irregularities in such transactions.

13.9 Currency: All transactions are processed in South African Rand. If payment is made from another country or in a foreign currency, the Client’s bank may impose additional charges. The TMC is not liable for these conversion fees.

THE TMC’S BANKING DETAILS APPEAR BELOW:

ACCOUNT HOLDER

AVOCA TRAVELS (PTY) LTD.

AVOCATUR CC

ACCOUNT NUMBER

6240 089 8328

6239 867 7751

ACCOUNT TYPE

CURRENT ACCOUNT

CURRENT ACCOUNT

BANK

FIRST NATIONAL BANK

FIRST NATIONAL BANK

BRANCH CODE

22 11 26

22 11 26

 

  1. TRAVEL DOCUMENTATION

14.1 Issuance of Documents: Travel documentation, including booking confirmations, vouchers, and itineraries, will only be issued once a completed and signed booking form, signed or approved invoice, along with full payment of cleared funds, has been received.

14.2 Electronic Documents: The TMC typically sends documents electronically, but we reserve the right to charge an administration fee if physical copies are requested by the Client.

14.3 Non-Transferable: All travel documents are non-transferable, and the Client is responsible for collecting any paper documents prior to departure. These documents are valuable and should be treated like cash, as they may not be replaceable in cases of loss, theft, or damage.

14.4 Verification of Traveller’s full names and travel details: It is important that the Client provides the TMC with the Traveller’s full names as per the passengers South African Passport at the time of booking. Failure to do so could result in the Traveller being denied boarding or face deportation due to name mismatch information.

14.5 The Client must confirm that all the travel arrangements, itinerary details and documents are correct. Once documents have been issued, name changes are not permitted to airline tickets and any change thereto will require that the ticket/s is submitted for a refund and a new ticket issued. Any financial penalties imposed by the service provider/s as a result of name changes will be payable by the Client.

14.6 Other documents: Other documents that may be required for the Client’s journey are the Client’s identity document/passport, local and international driver’s license, inoculation certificates and hotel, car and tour vouchers. The Client is to ensure that he/she checks all of these documents at the time of issue where applicable, prior to departure from point of origin. If bookings have been made directly on the online services of the TMC, it is required that the Client check and comply fully with requirements for the destinations booked and paid for.

14.7 Verification of Documents: Clients are responsible for verifying the accuracy of all issued documents and must notify the TMC immediately if any discrepancies are found.

  1. PASSPORTS, VISAS, FITNESS, AND HEALTH

15.1 Client Responsibility: It is the Client's sole responsibility to ensure that all passports, visas, and health requirements are met well in advance of travel. Passports must be valid for at least six to twelve months beyond the return date, with a minimum of three blank pages. It is crucial to check the specific requirements for each destination, which can vary significantly.

15.2 Visa Requirements: Visas, transit visas, and any necessary travel permits must be obtained by the Client from the relevant consulates or embassies. Clients are advised to check whether stopovers allow them to leave airports and ensure that visa requirements align with their travel itinerary.

15.3 Non-Compliance: The TMC does not take responsibility for any delays, additional costs, or denied entries caused by non-compliance with visa or passport requirements, and the Client indemnifies the TMC from any related consequences.

15.4 Visa Applications: When applying for visas, Clients are reminded that the issuance of a visa is not a guarantee of entry into the destination country. Clients must scrutinize visa details upon receipt and notify the TMC of any discrepancies.

15.5 Processing Time: It is important to allocate sufficient time for visa processing, as the TMC assumes no liability for delays caused by consular offices or other authorities. In instances where visa applications are rejected, all related fees, including visa and service fees, are non-refundable, and the TMC will retain fees paid to service providers to cover operating expenses.

15.6 When the TMC is tasked with handling visa applications on behalf of the Client, it does so with the clear understanding that the TMC assumes no responsibility whatsoever for delays, irregularities, losses, or costs incurred during the process. All visa-related fees, including courier and administrative charges, must be paid in advance by the Client and are non-refundable, regardless of the outcome of the application. Additionally, while the TMC takes reasonable care in submitting electronic visa applications, it is not responsible for data loss, non-receipt, or issues with scans or transmitted data. The TMC cannot be held liable for any resulting delays or issues stemming from the use of third-party electronic visa systems.

15.7 Minors: For minors under the age of 18, specific regulations apply. They must present an unabridged birth certificate alongside a valid passport and necessary visas when entering, departing, or transiting South Africa.

15.8 Medical Fitness: For Clients over 70 years of age, or those with pre-existing medical conditions or special dietary requirements, a letter of medical fitness from a qualified doctor is required.

15.8 Special Assistance Needs: For travellers with special assistance needs, it is vital to notify the TMC at the time of booking so that accommodations may be arranged where possible.

15.9 No Liability for Non-Compliance: By signing the booking form, the Client confirms that they have read, understood, and agree to these conditions, and that they assume full responsibility for all costs and liabilities associated with non-compliance.

  1. SPECIAL ASSISTANCE, HEALTH & MEDICAL REQUIREMENTS

16.1 Notification of Needs: Clients requiring special assistance must inform the TMC at the time of booking. While efforts will be made to accommodate such needs, facilities for individuals with disabilities may be limited in certain destinations, particularly outside South Africa.

16.2 Travel with Caregiver: The TMC strongly recommends that travellers requiring assistance are accompanied by a caregiver, as neither the TMC staff nor third-party suppliers are equipped to provide personal assistance such as lifting, walking, or handling other daily activities.

16.3 Special Requests: Special requests, such as specific meals or seating, must be submitted in writing at the time of booking. These requests are not guaranteed, and the TMC is not liable for incorrect allocations.

16.4 Health Precautions: The Client should take all necessary health precautions, including consulting a medical professional regarding Malaria, tropical diseases, or other health risks before departure or upon arrival.

16.5 Responsibility: Clients are responsible for consulting a travel doctor to determine necessary medical tests, vaccinations, and prophylactics required by their destination.

  1. TRAVEL INSURANCE

17.1 Travel Insurance Requirement: The TMC requires all Clients to purchase comprehensive travel insurance for their safety and security during travel. This insurance must cover unexpected incidents including cancellations, medical emergencies, accidents, trip interruptions, lost luggage, and personal liability. Key Areas of Coverage:

17.2 Medical Expenses: Insurance must cover medical costs incurred due to illness or injury, including hospital stays, doctor consultations, and emergency treatment.

17.3 Emergency Medical Evacuation: Policies should provide coverage for emergency evacuation to the nearest adequate medical facility. If local facilities are insufficient, transportation to the Client's home country should also be included.

17.4 Repatriation of the Client: In cases of severe injury, critical illness, or death, the insurance must cover the costs of returning the Client to their home country. This includes specialized medical transport or air ambulances if necessary.

17.5 Repatriation of Remains: In the tragic event of death during travel, coverage should include repatriation of remains to the Client’s home country, including any necessary legal or logistical arrangements.

17.6 Non-Covered Costs: The TMC is not liable for any expenses not covered by the Client's insurance policy. It is the Client’s sole responsibility to ensure that their policy is adequate for their specific needs and circumstances.

17.7 Client Responsibility: Clients are advised to carry proof of their insurance coverage and provide emergency contacts to The TMC Travels before departure. In the event of an emergency, Clients should immediately contact their insurance provider’s emergency assistance service to coordinate care, evacuation, or repatriation.

17.8 Insurance Assistance: While the TMC may assist with communication and coordination during emergencies, all financial arrangements and claims must be managed by the Client directly with the Client’s insurance provider.

17.9 Clients confirm their understanding of the importance of comprehensive travel insurance and assume full responsibility for any consequences arising from inadequate coverage.

  1. ASSUMPTION OF RISK

18.1 The Client acknowledges that participation in the trip may involve adventurous activities and come with personal risks. The Client may be visiting destinations where the political, cultural, and geographical environments present challenges and dangers beyond those encountered in daily life. Additionally, the Client acknowledges choosing to travel at a time when exposure to the COVID-19 / other virus/ pandemic is possible. While The TMC takes all reasonable precautions to ensure safety, including implementing additional safety protocols, the Client accepts that inherent risks remain.

18.2 The TMC makes no representations as to the safety and security, prevailing conditions or other issues that may exist at any destination. Client’s enquiries with regard to local issues and prevailing conditions at the intended destinations should be made prior to making a booking. Advice may be obtained from local governments, local consular offices and the official websites of the relevant foreign affairs/governmental departments concerned.

18.3 The TMC recommends that the Client review information provided by the South African Department of International Relations and Cooperation prior to making a booking by visiting their website www.dirco.gov.za  for the latest information. The TMC strongly recommends that Client’s familiarize themselves with the latest Government Consular advice and information regarding the destinations they intend to visit. It is advised that Client register their details prior to departure on the Registration of South Africans Abroad website.

18.4 The TMC offers trips to regions where standards of health, accommodation, transport, safety, and infrastructure may be lower than generally expected. Travel to remote areas, extreme climates, adventurous destinations or sporting events may pose additional risks, which the Client agrees to assume. The Client should take all necessary health precautions, including consulting a medical professional regarding Malaria, tropical diseases, or other health risks before departure or upon arrival.

18.5 The TMC uses information from government sources and local contacts to assess the safety of itineraries, but it remains the Client’s responsibility to inform themselves of all relevant travel information, including health risks and the nature of the itinerary. The Client’s decision to travel is made with full consideration of these risks, which are acknowledged and accepted by the Client. To the fullest extent permitted by law, the TMC accepts no liability for any consequences arising from these additional risks.

18.6 Independent optional activities not included in the package tour price do not form part of the tour or this contract. Any assistance, recommendations, or information provided by the TMC, group leaders, or local representatives regarding optional activities do not create a liability for the TMC. The contract for such independent activities is solely between the Client and the third-party provider of the Optional Service, and the TMC assumes no responsibility whatsoever for the timeous operation and safety standards of these optional activities.

  1. ITINERARY VARIATIONS, DELAYS, AND UNSCHEDULED EXTENSIONS

19.1 The TMC and its TSS make every effort to adhere to the planned itinerary. However, adjustments may be required due to unforeseen factors such as weather conditions, operational changes, or force majeure events. In such cases, no refunds will be issued for variations, and Avoca Travels is not liable for these changes. It is the Client's responsibility to review any amendments to the itinerary.

19.2 For significant changes, such as alterations to departure dates, delays over 12 hours, or downgrades in accommodation, the TMC will notify the Client promptly and seek further instructions before proceeding. Minor changes, which do not materially affect the trip, may be made without prior notice, and no compensation will be provided for these adjustments.

19.3 In the event of delays or unscheduled extensions caused by force majeure, including actions or inactions of third-party suppliers, the TMC and its employees will not be held responsible for any additional costs incurred. All such expenses will be borne by the Client, who may seek compensation through their travel insurance.

  1. DATE CHANGES, AMENDMENT FEES AND CHANGES MADE BY THE CLIENT

20.1 Date Changes by Clients: Clients or their agents can make date changes directly with the airline while travelling. Some changes may only be made through the TMC. Availability and fees are subject to airline policies and fare rules.

20.2 TMC-Assisted Changes: The TMC can assist with date changes for an additional charge. These charges are in addition to any fees imposed by airlines or other TSS.

20.3 Restrictions on Date Changes: Some airlines do not allow date changes. In such cases, a refund may be required for the original ticket, and a new ticket must be purchased for the desired dates.

20.4 Amendment Fees: An amendment fee may be charged by the TMC for changes to a confirmed itinerary. This fee is additional to any amendment fees charged by the TSS. All amendment requests must be made in writing and signed by the Client.

20.5 Charges for Changes: Clients are responsible for all charges imposed by TSS for any changes to bookings. Fares will be re-quoted at the time of amendment, and an administration fee per person applies for each change or cancellation.

20.6 Changes Close to Departure: Requests for changes made less than two weeks before departure are treated as cancellations, with applicable cancellation fees. Subsequent requests will be processed as new bookings.

20.7 Amendments after Departure: Extra expenses incurred due to changes after departure are the Client's responsibility, and unused services are non-refundable. Changes during travel should be arranged directly with the relevant TSS. The TMC will not process amendments or cancellations for hotel accommodations booked for trade fairs or special events if requested within 30 days of arrival.

  1. CANCELLATIONS

21.1 Cancellation by the Client: If the Client wishes to cancel a booking, they must notify the TMC in writing, with the cancellation effective upon receipt of the notice. The Client remains responsible for any cancellation charges imposed by third-party suppliers, as their terms and conditions regarding cancellation and refunds vary. The TMC will assist with cancellation requests and refund claims but is not liable for any forfeited deposits, fees, or third-party charges. Refunds depend on third-party TSS terms, which may offer rebooking, credit notes, or vouchers instead of cash refunds.

21.2 For bookings involving special airfare, cancellation charges imposed by the airline may be as high as 100% of the fare, regardless of when the cancellation is made. When the booking includes a package, the Client will be responsible for any cancellation charges associated with the individual components, such as flights, accommodations, or tours, as set by the TSS. Depending on the booking type, notice periods for cancellations may vary, and some tickets, especially for group bookings or special events, may be non-refundable. If the Client fails to notify suppliers within the required time, they may be liable for the full booking cost, including any pre-payments made by the TMC on their behalf.

21.3 Cancellation by the TMC: The TMC reserves the right to cancel tours due to insufficient participants or unforeseen circumstances such as severe weather, force majeure and acts of God. In such cases, all payments made by the Client, minus any third-party TSS cancellation fees, will be refunded. If a third-party TSS cancels services, the TMC will refund the payment, less service fees, once the refund is processed by the TSS. Clients should be aware that any delays, rerouting or itinerary changes due to force majeure or TSS decisions are beyond the TMC’s control, and the TMC will not be held liable for any resulting claims or losses.

21.4 Special Conditions and Client Inability to Travel: If the Client is unable to travel due to death or hospitalization, and the booking was made for their benefit, cancellation fees will be waived, in line with CPA rules. However, third-party TSS may still impose their own cancellation fees, and the TMC will charge a reasonable administration fee for processing the cancellation and refund request. Clients should ensure they understand the specific terms of both the TMC and third-party TSS to avoid potential penalties.

21.5 Cancellation Fee Guidelines:  Cancellation more than 12 weeks (84 days) prior to departure, the deposit is non-refundable. Between 8 weeks (56 days) and 12 weeks (84 days) prior to departure, a cancellation fee of 35% of the total booking cost applies. For cancellations made between 6 weeks (42 days) and 8 weeks (56 days) prior to departure, the fee is 60% of the total booking cost. If you cancel less than 6 weeks (42 days) before departure, the cancellation fee is 100% of the total booking cost.

21.6 Any payments already made towards your booking will be applied against the cancellation charges, and if your initial payments do not cover the full amount, you will be responsible for paying the outstanding balance. In certain exceptional cases, such as medical emergencies or the traveller's death, the cancellation fees may be reconsidered based on the TSS’s specific terms and conditions.

  1. REFUNDS POLICY

22.1 The TMC forwards the Client's payment to the relevant TSS, from whom any refunds must be claimed. The TMC will not issue a refund until it has received reimbursement from the TSS or other involved third parties, and only after all applicable TMC fees have been settled. Refunds are subject to the suppliers' policies, which may include charges for cancellations, administration, or the denial of refund applications.

22.2 An administration fee from the TMC is applied to all refunds, and any service fees from the original booking are retained. Generally, no refunds are given for no-shows, partially unused services, or unused components like car rentals, accommodations, or pre-booked arrangements. This is particularly true during peak periods, such as trade fairs, special events, or group bookings. Additionally, cancellations or delays due to force majeure, adverse weather, or circumstances beyond the TMC's control do not qualify for refunds.

22.3 Refund processing can take up to 12 weeks or longer in special cases. As an intermediary, the TMC assists in the refund process but does not guarantee reimbursement unless confirmed in writing by the TSS. Clients are encouraged to contact the Customer Services Manager at customercare@avocatravels.co.za for all refund inquiries. Should a refund be due, the TMC will make payment within 14 working days of resolving the claim, contingent on receiving the funds from the TSS.

22.4 The TMC adheres to the refund policies of each airline, which vary between carriers. Tickets returned to the TMC are submitted to the relevant airline for assessment. If the airline authorizes a refund, the amount will be reimbursed to the Client, minus any applicable cancellation or administration fees. For tickets purchased via credit card, refunds will be processed to the same credit card; cash payments will be refunded via EFT.

22.5 Partially used tickets will be refunded at less than the pro-rata rate of their face value, depending on the airline’s policies. Unused tickets must be returned to the TMC within one year from the date of issue to be eligible for a refund. After one year, airlines typically regard tickets as expired and non-refundable. Refunds are subject to each airline’s assessment and policy, and the TMC cannot guarantee reimbursement until confirmed by the airline.

  1. AIRLINE, FLIGHT SCHEDULES, TRANSPORTATION, AND RECONFIRMATION INFORMATION

23.1 Airlines Listed: Airlines listed in the TMC’s brochures, websites, or media do not create a direct legal relationship with the Client, who is bound by the issuing airline’s terms once a ticket is purchased.

23.2 Limitations of Low-Cost Carriers: Airfares in the TMC’s tours, like Low-Cost Carrier (LCC) fares, do not allow frequent flyer miles or upgrades, and LCC flights may lack inflight meals.

23.3 Accuracy of Documents: Clients must check tickets, vouchers, and itineraries for accuracy before departure. The TMC is not responsible for errors discovered later.

23.4 Responsibility for Vouchers: Vouchers, which are non-refundable and non-transferable, must be presented to third-party service providers. Lost vouchers or documents will require direct payment to service providers for replacement services.

23.5 No Liability for Delays or Cancellations: The TMC is not liable for delays or cancellations caused by airlines, whether due to weather, technical issues, or other factors.

23.6 Missed Flights: The TMC is not responsible for missed flights due to passenger tardiness, flight delays, or misinterpretation of announcements.

23.7 Multiple Airlines: Clients using multiple airlines may need to comply with each carrier’s baggage and operational policies, including baggage transfers and delays.

23.8 Pre-Assigned Seats: Are subject to availability and additional costs and cannot be guaranteed due to potential changes in aircraft.

23.9 Overbooked Flights: In the case of overbooked flights, the airline is responsible for rebooking passengers or providing compensation.

23.10 Flight Schedules: Are subject to civil aviation and air traffic control regulations, as well as various factors like weather conditions, traffic, maintenance, and passenger check-in times. There is no guarantee that flights, ferries, ships, trains, or coaches will depart at the times stated in any itinerary, voucher or ticket. All timings are estimates only, and the TMC accepts no liability for any delay or schedule change, howsoever arising.

  1. FLIGHT RECONFIRMATION AND ONLINE CHECK-IN

24.1 Reconfirmation Requirement: Clients are required to reconfirm their flight bookings directly with the airline at least 72 hours before departure.

24.2 Key Details: Clients should also confirm key details such as the departure airport, terminal, gate numbers, and layover information if applicable.

24.3 Online Check-In: Some airlines may also require online check-in, which generally opens 24 to 48 hours before departure.

24.4 Failure to Reconfirm Flights or Check-in Online: May result in penalties, denied boarding, or additional fees, for which the TMC is not responsible.

  1. AIRPORT VERIFICATION AND TRANSFER RESPONSIBILITY

25.1 Confirmation of Details: It is essential that Clients confirm their transfer pick-up times and their departure airport details well in advance to prevent any confusion.

25.2 Multiple Airports: In certain cities, airlines may schedule more than one flight to the same destination at the same time from different airports. This can lead to miscommunication.

25.3 Client Responsibility: Clients should reconfirm their departure airport details with both the airline and the transport provider ahead of time.

25.4 No Liability for Miscommunication: The TMC Travels cannot be held liable for inconvenience, delays, missed flights, or additional costs due to such miscommunication.

  1. DEPARTURE TAX

26.1 Client Responsibility: In some destinations, a departure tax must be paid in cash at the airport upon departure. This tax is not included in the quoted prices and must be paid in the local currency.

26.2 Subject to Change: Departure taxes and other local fees are subject to change without notice. It is the Client's responsibility to verify the exact amount and the currency required prior to departure.

  1. LOCAL EVENTS, PUBLIC HOLIDAYS AND OPERATIONAL DISRUPTIONS

27.1 The TMC arranges travel services based on the dates and preferences provided by the Client. It is the sole responsibility of the Client to research and be aware of any local events, festivals, public holidays, or other circumstances at their destination that may affect the availability of services such as shopping, tours, appointments, and other activities.

27.2 The TMC shall not be held liable for any inconveniences, losses, missed appointments, or damages resulting from closures, cancellations, or non-operational services due to such events. No refunds, compensation, or claims will be entertained by the TMC in the event that the Client's travel plans are affected by such local events, festivals or public holidays. Clients are strongly advised to verify the local calendar and plan their itineraries accordingly to avoid any disruptions.

  1. PERIPHERAL SERVICES

28.1 Definition: Peripheral services refer to additional travel-related offerings like visa processing, travel insurance, health requirements, currency exchange, and international driving permits.

28.2 Assistance Provided: While the TMC may assist in facilitating these services, they are not part of core travel arrangements such as flights, accommodation, or tours.

28.3 No Liability: The TMC cannot be held liable for the accuracy, timely completion, or successful provision of peripheral services. Any assistance with these services is at the Client’s own risk, and additional service fees may apply.

  1. CAR AND VEHICLE RENTAL

29.1 Review of Terms: Car rental terms and conditions are often strict and may include no-fault and absolute liability clauses. It is essential that the Client carefully reviews these terms.

29.2 Client Responsibilities: The Client will be responsible for all traffic fines, toll fees, and ensuring that the vehicle is returned with a full tank of fuel.

29.3 Vehicle Inspection: We strongly recommend that the Client inspects the vehicle thoroughly with a representative from the rental company upon both collection and return.

29.4 Direct Contract: It is important to understand that the rental terms and conditions constitute the sole contract between the Client and the rental company, and any recourse or claims must be addressed directly with the rental company.

  1. LIABILITY AND SERVICE GUARANTEE

30.1 Exclusion of Liability: To the maximum extent permitted by South African law, including the Consumer Protection Act, the TMC excludes all liability for any loss, damage, injury, or death (whether direct, indirect, or consequential) arising from any act or omission, negligent or otherwise, by the TMC or its representatives in connection with the provision of services. This exclusion does not apply to losses directly resulting from fraud or wilful misconduct on the part of the TMC.

30.2 Limitation of Liability: Where the law implies a warranty that cannot be excluded, the TMC’s liability is limited to either the re-supply of the service or the payment of the cost of having the service re-supplied, in line with the Consumer Protection Act.

30.3 Indemnity: The Client indemnifies the TMC, including its subsidiaries, officers, employees, contractors, and agents, against any losses, claims, damages, costs, or expenses (including legal fees) arising from third-party claims related to the Client’s use of the TMC's services.

30.4 Third-Party Suppliers: The TMC is not responsible for the acts or omissions of third-party suppliers. Services provided by third-party suppliers are subject to their own terms and conditions.

30.5 Vicarious Liability: The TMC will not be held liable for the intentional or negligent acts of any persons not employed by the TMC, nor for acts committed by its employees outside the course and scope of their employment.

  1. OVERBOOKING AND THIRD-PARTY SUPPLIER DISCLAIMER

31.1 The TMC acts solely as an intermediary between Clients and TSS such as airlines, hotels, online aggregators, and other suppliers. While we strive to ensure that all bookings are confirmed and honoured, we cannot be held liable for overbookings, cancellations, schedule changes, or other disruptions caused by third-party suppliers.

31.2 With regard to airline bookings, the air ticket constitutes a contract solely between the passenger and the carrier. Airlines operate under their own terms and conditions, which cover overbookings, cancellations, delays, and other operational disruptions. Clients are advised to familiarize themselves with the airline’s policies, as the TMC cannot assume liability for airline-related issues.

31.3 In the event of overbookings or service failures concerning hotel reservations:

  • The TMC will use its best efforts to assist Clients in securing alternate accommodation.
  • All costs for alternate accommodation, including any price differences from the originally booked accommodation, will be initially borne by the Client.
  • The TMC will assist in engaging with the responsible supplier (e.g., hotel, aggregator, or booking platform) to seek a resolution but does not take on any financial liability or guarantee outcomes. This includes attempting to recover additional costs, such as increased accommodation rates, from the responsible supplier.
  • The TMC disclaims liability for any inconvenience caused by overbookings or disruptions, including delays in securing alternate arrangements or differences in the quality, location, or price of alternate accommodation.

Please Note: The Overbooking and Third Party Supplier Disruption Disclaimer Clause applies to all airline, accommodation, transfer, tour and event bookings made through the TMC.

31.4 The TMC disclaims liability for any direct or indirect losses resulting from supplier errors or disruptions. Clients are encouraged to address claims directly with the responsible service provider if necessary. To mitigate risks, we strongly recommend obtaining comprehensive travel insurance at the time of booking to cover any unexpected disruptions, including flight/accommodation overbookings, price variations, delays and cancellations.

  1. FORCE MAJEURE

Except as explicitly stated in these booking terms, the TMC cannot accept liability or offer compensation when the performance of its obligations is hindered or prevented due to “force majeure.” In this context, "force majeure" refers to events that neither the TMC nor the TSS could reasonably anticipate or avoid, even with due care. Such events include, but are not limited to, Acts of God,  war, the threat of war, riots, civil unrest, terrorist activities (actual or threatened), industrial disputes, natural or nuclear disasters, extreme weather conditions, pandemics, fires, and other circumstances beyond our control. In such cases, the TMC’s obligations are considered void.

  1. TRAVEL SERVICE SUPPLIER DEFAULT, ITINERARY VARIATIONS, AND LOST AIR TICKETS

33.1 Supplier Default: The TMC assumes no responsibility for any Travel Service Supplier defaults, route cancellations, or schedule changes.

33.2 Insurance: It is recommended that Clients obtain travel insurance that covers airline and other service supplier defaults.

33.3 Itinerary Variations: While the TMC strives to adhere to confirmed itineraries, changes may be necessary due to unforeseen circumstances like weather conditions.

33.4 Lost Air Tickets: In cases of lost air tickets, clients must purchase a new ticket. The original ticket will be refunded per the airline's policies.

  1. COMPLAINTS PROCEDURE

34.1 Immediate Reporting: If the Client encounters any issues during their tour, they must promptly inform the relevant Third Party Supplier, who will usually attempt to resolve the issue on the spot.

34.2 Contacting the TMC: Should the matter remain unresolved, the Client must call or WhatsApp the TMC Hotline on +27 82 786 4271 or email the Customer Services Manager at customercare@avocatravels.co.za to allow the TMC to intervene.

34.3 Written Complaints: If the Client is still dissatisfied after the tour, they should submit a written complaint within 28 days, including the booking reference, a detailed description of the issue, relevant receipts, and supporting evidence.

34.4 No Liability: While the TMC will make every effort to resolve the complaint to the Client’s satisfaction, it is important to note that the TMC accepts no liability for the complaint.

  1. IMAGE USAGE AND SOCIAL MEDIA ABUSE

35.1 Permission for Use: By participating in a tour or booking through the TMC, you grant permission for any photographs or videos taken during your trip to be used for marketing purposes, including on social media, websites, or promotional materials. If you do not wish to have your image used, you must inform the TMC in writing prior to your trip.

35.2 Protection of Reputation: With a legacy spanning over four decades, the TMC is dedicated to protecting its good reputation. Any defamatory, false, or misleading content spread on social media or other platforms that aims to harm the company’s name will result in immediate legal action.

35.3 Legal Action: The TMC actively monitors online platforms and reserves the right to pursue legal action, including defamation lawsuits, damage claims, and court orders to remove harmful content.

35.4 Complaint Resolution: Clients are encouraged to address any grievances directly with the company through the Complaints Procedure outlined in Clause 33 of these Terms and Conditions.

  1. HOTEL INFORMATION

36.1 Descriptions and Photographs: Hotel descriptions, maps, and photographs provided by The TMC are based on supplier information and may vary from the actual experience.

36.2 Room Allocation: Prices are quoted per person, based on twin share accommodation unless stated otherwise. Room allocation, including special requests, is subject to availability at check-in and cannot be guaranteed.

36.3 Check-In and Check-Out: Check-in is generally between 12:00 and 15:00, and check-out is by 10:00-12:00, depending on the hotel. Early check-in or late check-out is not guaranteed unless paid for.

36.4 Additional Charges: Upon check-in, hotels typically request a credit card or cash deposit for in-house services like mini-bars or room service, which must be settled by the Client at check-out.

36.5 Hotel Maintenance: Hotel maintenance schedules, though intended to minimize disruption, may occur during stays. The TMC is not responsible for noise or inconvenience caused by hotel renovations.

36.6 Local Charges: Local tourism levies, resort fees, or other government-imposed charges are not included in the package price and are payable by guests directly at the hotel.

  1. DATA PRIVACY AND POPI ACT COMPLIANCE

37.1 By accepting these terms, the Client authorizes the TMC to collect, process, and store your personal information as required to fulfil your travel requirements. The TMC is committed to complying with all relevant national data privacy legislation and regulations and will use your information solely to perform the requested travel services.

37.2 Your personal information may be shared with the following parties, each of whom is obligated to maintain data confidentiality and security: The TMC’s Employees directly involved in managing your travel arrangements will have access to your personal information. TSS including airlines, hotels, and other travel-related suppliers, who support the TMC in delivering services to you. The TMC will not disclose your personal information except where required by law or contract. Reasonable efforts will be made to ensure your information is kept secure, confidential, and processed in compliance with the POPI Act.

  1. LAW, JURISDICTION, AND LEGAL FEES

38.1 Governing Law: These Conditions are governed by South African Law, and any disputes between the Client and the TMC will be subject to the jurisdiction of South African courts.

38.2 Right to Legal Action: The TMC reserves the right to initiate legal proceedings in any Magistrates' Court with jurisdiction.

38.3 Legal Fees: In the event that the TMC needs to engage legal services to enforce its rights under these Conditions or otherwise, and the TMC is successful in enforcing such rights, the Client will be responsible for all legal fees on an attorney and own Client scale.

38.4 Client's Address: The Client's physical address provided to the TMC will serve as their official address for receiving notices.

  1. SOLE RECORD OF AGREEMENT AND AMENDMENTS

39.1 Complete Agreement: This document, along with The TMC’s booking form, invoice, and itinerary, constitutes the complete and final agreement between the parties.

39.2 No Other Terms Valid: No party will be bound by any representations, warranties, or promises that are not explicitly stated in this agreement.

39.3 Amendments: Any additions to these Conditions will only be valid if made in writing and signed by both parties.

39.4 No Reliance on External Statements: The Client confirms that they have not relied on any statements or assurances made by The TMC or others that are not included within this document.

  1. WEBSITE, BROCHURE, AND BILLING ACCURACY

40.1 Effort for Accuracy: While the TMC strives to ensure accuracy in its website, brochures, documents, and billing, it is not responsible for omissions or typographical errors.

40.2 Right to Correct Errors: The TMC reserves the right to correct any errors and reissue the correct information or invoice.

40.3 Price Discrepancies: In the event of a price discrepancy, the TMC will re-invoice the Client with the updated cost, giving the Client the option to amend or cancel the booking.

40.4 Client Verification: Clients are urged to verify all details upon receipt of their invoice and promptly notify the TMC of any discrepancies.

  1. INTERNET BOOKINGS

41.1 If the Client requests or instructs the TMC to make bookings via the Internet, the Client irrevocably authorises the TMC to do the following on its behalf (1) make any selections of and for the proposed travel arrangements (2) make payments and (3) accept all TSS booking conditions.

41.2 Online bookings or bookings made through the TMC’s online facilities are the sole responsibility of Client utilising such facilities. The TMC will not be held responsible for any errors made by the Client with respect to such online or internet bookings, nor for any cancellations, refunds or service breakdowns to the facilities whatsoever.

41.3 Whilst the TMC will endeavour to facilitate the ongoing availability of its internet, online facilities, it cannot guarantee 100% availability on a 24 hour basis, 7 days a week. The TMC shall, where possible, provide the Client prior notice of scheduled maintenance, which maintenance shall be scheduled for the most convenient time so as to minimise inconvenience to the Client/Traveller.

41.4 The TMC shall have the right to take whatever action it deems appropriate in order to protect the confidentiality, security and integrity of the online or internet connections. Where the TMC provides the Client with personal access codes to enable the Client to access the online facilities, it shall be the Client’s responsibility to ensure that only authorised representatives have access to its personal access codes. Any use of the Client’s personal access codes by any unauthorised person whatsoever, shall be deemed to be authorised use and the Client shall be responsible for all fees resulting from such access.

  1. BAGGAGE ALLOWANCE

42.1 The Client/Traveller is required to check the Carrier’s / TSS  baggage conditions to ascertain their free baggage allowance and excess baggage costs.

42.2 In addition to the foregoing, the Client/Traveller is required to familiarise themselves with unacceptable baggage items in terms of the International Civil Aviation Organisation (ICAO) technical instructions as well as the International Air Transport Association (IATA) Dangerous Goods Regulations – refer to www.iata.org-bags  for information and links. For safety reasons, dangerous articles must not be packed in checked or cabin baggage. Restricted articles include but are not limited to, compressed gases, corrosives, explosives, flammable liquids, oxidising materials, poisons, and infectious substances.

42.3 Generally speaking, air travel passengers are allowed 1 piece of hand luggage with specified weight and size requirements. These requirements are indicated on ticket confirmations and on the airline website. Additional weight and size may require the passenger to check such baggage in as checked baggage which may incur increased charges.

  1. LOYALTY PROGRAMMES

43.1 Whilst the TMC shall use its reasonable efforts to ensure a Client / Traveller obtains the benefit of their Loyalty Programmes, it shall be the sole responsibility of the Client / Traveller to ensure that the requirements of such Loyalty Programmes are adhered to and that the relevant Loyalty Programme operator is duly notified. The TMC shall not be responsible for any failure to obtain the benefit of a Loyalty Programme on the Client / Traveller’s behalf.

43.2 The Client indemnifies the TMC against all claims by any third party of whatsoever nature and howsoever arising in respect of any failure to obtain rewards or benefits from any Loyalty Programme.

  1. COPYRIGHT AND TERMS UPDATES

44.1 Exclusive Property: All content, including intellectual property, copyright, proposals, presentations, estimates, quotes, and itineraries provided by The TMC, remains the exclusive property of The TMC Travels.

44.2 Prohibition on Direct Engagement: Clients are strictly prohibited from bypassing The TMC and engaging directly with Third Party Suppliers or other service providers for any concept or service similar to those presented by The TMC for a period of one year from the submission of any proposals, estimates, or quotes.

44.3 Right to Update Terms: The TMC reserves the right to modify or update these terms and conditions at any time. Any changes will take effect when posted on The TMC's website, and continued use of the site or services constitutes acceptance of the updated terms and conditions.

  1. ACCEPTANCE OF TERMS AND CONDITIONS

By proceeding with a booking, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

  1. TMC CONTACT INFORMATION

Customer Services

customercare@avocatravels.co.za

Customer Careline

+27 82 786 4271

Landline

+27 31 202 0370

Website

www.avocaonline.co.za

Terms Updated

15 January 2025

 

 

 

 

AVOCA TRAVELS - CUSTOMER PREBOOKING CHECKLIST

The Avoca Travels Booking Form is the sole contract between Avoca Travels and yourself and no express terms, undertakings or warranties not contained therein will be valid. Avoca Travels undertakes to provide the services that are detailed under your booking reference and you hereby agree to our Standard Terms and Conditions of Business available on request and on www.avocaonline.co.za as well as those of Third Party Travel Service Suppliers concerned. By signing the Booking Form you confirm that you have read, understood, accepted and agreed to comply with the said Terms and Conditions in their entirety. You also confirm that you have the authority and contractual capacity to act for and on behalf of and bind all persons whose names appear in the Booking Form. Please read the information listed below, tick the check boxes and sign off to confirm that Avoca Travels has informed you and that you are fully aware of the following information prior to making a booking. Thank you.

NO.

DETAILS

CHECK

01

We have read Avoca Travels COVID-19 Disclaimer. It is entirely our decision to travel or not during the current and any subsequent pandemics and we bear full responsibility for all consequences arising from our actions. We have checked there are no quarantine periods and travel restrictions, at our point of departure, transit and arrival, which may affect our booking and authorise Avoca Travels to proceed with confirming our booking.

02

We are solely responsible to ensure full compliance with all applicable Government Regulations for COVID-19 and all subsequent pandemics, along with all medical tests, vaccinations, proof thereof and other requirements stipulated by the Authorities at your point of departure, transit and arrival. Avoca Travels will not be held responsible nor pay any compensation, if the performance of their contractual obligation to us is in any way affected, cancelled, delayed or otherwise impacted due to Force Majeure.

03

At the time of Booking, we must inform Avoca Travels if we have a disability requiring special attention. Such traveller must be accompanied by a competent caregiver who is totally responsible for providing the required special assistance. Travellers with special requirements for example a wheelchair, must specify such requests in writing at the time of booking. Specific meals and seats may be requested; however, this is never guaranteed

04

A quotation from Avoca Travels is valid on the day of issue only, and is not a binding offer or confirmation. All prices quoted are dynamic, ‘from prices’ for cash transactions, subject to availability and change without notice, cannot be guaranteed and will only be confirmed when Avoca Travels receives our full payment.

05

Avoca Travels acts only as an intermediary and fulfilment of the Travel Experience is done by Travel Service Suppliers. All amounts paid to Avoca Travels for services are paid over on our behalf to the Travel Suppliers. We understand that we are contracted to the Travel Service Suppliers independently of Avoca Travels and any right of recourse we may have will be solely against the Travel Service Suppliers concerned.

06

Avoca Travels pays our money over to the Travel Service Suppliers from whom refunds may be claimed. Avoca Travels shall not be required to refund us until such time that they have been refunded, if at all, by the Travel Service Suppliers. Monies will be refunded in accordance with the Travel Service Suppliers refund policy which may include cancellation fees, administration fees or the denial of the refund application. All risks inherent in utilising the services of the Travel Service Suppliers, shall remain with us. Avoca Travels assumes no responsibility in the event of a Travel Service Supplier’s schedule change, default or cessation of service and shall not be liable for any indirect and/or consequential loss or damages whatsoever.

07

Whilst Avoca Travels will endeavour to assist us with cancellations and refund claims, they shall not be responsible for the forfeiture of any deposits, costs or charges paid or due to Travel Service Suppliers or the failure to obtain any refunds from any such Suppliers on our behalf. We acknowledge that Avoca Travels reserves the right to cancel any Contract or Group Tour prior to departure should its fulfilment be rendered impossible due to insufficient numbers or any other cause beyond its control.

 

08

Prior to booking flights and having air tickets issued, we checked visa requirements with Avoca Travels and accept that it is entirely our responsibility to obtain all necessary visas and travel permits, unabridged birth certificates and parental consent letters for minors, for all countries that we will be travelling to or transiting through. We know that we can obtain visa information and visas from the relevant consulates or embassies or via a visa service company. It is entirely our duty to ensure that all visas are correctly issued, are valid and obtained in good time and that our passports are valid from six to twelve months after our return to our country, with sufficient blank pages, and that we have obtained any vaccinations, inoculations, prophylactics and the like, where required.

09

We are fully aware of the applicable fare rules, cancellation and refundability clauses for our air and land component bookings as well as the included services we have booked and the excluded services we have declined. Avoca Travels strongly recommends we purchase suitable travel insurance at the time of booking to cover any eventuality; before, during and after our proposed return. Failure on our part to do so will be entirely our responsibility and Avoca Travels shall not be liable for any loss, harm, damage and costs whatsoever.

 

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Signed by Avoca Travels
Signed On: February 12, 2025


Signature Certificate
Document name: Avoca Consolidated Terms and Conditions Forms
lock iconUnique Document ID: 7e845552ac7ce9946d922258e9f303e7256c03fd
Timestamp Audit
March 24, 2020 12:26 pm SASTAvoca Consolidated Terms and Conditions Forms Uploaded by Avoca Travels - book@avocatravels.co.za IP 165.165.121.63
March 24, 2020 12:37 pm SASTRakhi Govender - financesupport@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 24, 2020 12:37 pm SASTNadia Vadachia - ceo@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 24, 2020 12:40 pm SASTRakhi Govender - financesupport@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 24, 2020 12:40 pm SASTNadia Vadachia - ceo@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 24, 2020 12:44 pm SASTRakhi Govender - financesupport@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 24, 2020 12:44 pm SASTNadia Vadachia - ceo@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 24, 2020 1:24 pm SASTRakhi Govender - financesupport@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 24, 2020 1:24 pm SASTNadia Vadachia - ceo@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 24, 2020 1:31 pm SASTRakhi Govender - financesupport@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 24, 2020 1:31 pm SASTNadia Vadachia - ceo@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 24, 2020 1:34 pm SASTRakhi Govender - financesupport@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 24, 2020 1:34 pm SASTNadia Vadachia - ceo@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 24, 2020 1:35 pm SASTRakhi Govender - financesupport@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 24, 2020 1:35 pm SASTNadia Vadachia - ceo@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 24, 2020 1:39 pm SASTRakhi Govender - financesupport@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 24, 2020 1:39 pm SASTNadia Vadachia - ceo@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 24, 2020 1:52 pm SASTRakhi Govender - financesupport@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 24, 2020 1:52 pm SASTNadia Vadachia - ceo@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.12.31.76
March 25, 2020 5:05 pm SASTRakhi Govender - financesupport@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.148.110
March 25, 2020 5:05 pm SASTNadia Vadachia - ceo@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.148.110
March 25, 2020 5:05 pm SASTNazira Mahomed - nazira@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.148.110
April 21, 2020 4:16 pm SASTRakhi Govender - financesupport@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.164.60
April 21, 2020 4:16 pm SASTNadia Vadachia - ceo@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.164.60
April 21, 2020 4:16 pm SASTNazira Mahomed - nazira@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.164.60
May 4, 2020 2:18 pm SASTRakhi Govender - financesupport@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.148.114
May 4, 2020 2:18 pm SASTNadia Vadachia - ceo@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.148.114
May 4, 2020 2:18 pm SASTNazira Mahomed - nazira@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.148.114
October 29, 2020 5:01 pm SASTRakhi Govender - financesupport@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.143.55
October 29, 2020 5:01 pm SASTNadia Vadachia - ceo@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.143.55
October 29, 2020 5:01 pm SASTNazira Mahomed - nazira@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.143.55
October 29, 2020 5:02 pm SASTRakhi Govender - financesupport@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.143.55
October 29, 2020 5:02 pm SASTNadia Vadachia - ceo@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.143.55
October 29, 2020 5:02 pm SASTNazira Mahomed - nazira@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.143.55
October 29, 2020 5:16 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.143.55
November 5, 2020 4:44 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.136.210
November 5, 2020 4:44 pm SASTWon Box - won@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.136.210
November 27, 2020 8:49 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.176.24
November 27, 2020 8:49 pm SASTWon Box - won@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.13.176.24
July 3, 2021 10:45 am SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.8.104.135
July 3, 2021 10:45 am SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.8.104.135
July 3, 2021 10:45 am SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.8.104.135
February 21, 2022 9:48 am SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.23.241.82
February 21, 2022 9:48 am SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.23.241.82
February 21, 2022 9:48 am SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.23.241.82
February 21, 2022 9:59 am SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.23.241.82
February 21, 2022 9:59 am SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.23.241.82
February 21, 2022 9:59 am SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.23.241.82
April 22, 2022 8:54 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.244.203.75
April 22, 2022 8:54 pm SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.244.203.75
April 22, 2022 8:54 pm SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.244.203.75
April 22, 2022 9:01 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.244.203.75
April 22, 2022 9:01 pm SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.244.203.75
April 22, 2022 9:01 pm SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.244.203.75
April 23, 2022 11:57 am SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.244.203.75
April 23, 2022 11:57 am SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.244.203.75
April 23, 2022 11:57 am SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.244.203.75
April 23, 2022 11:59 am SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.244.203.75
April 23, 2022 11:59 am SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.244.203.75
April 23, 2022 11:59 am SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.244.203.75
April 26, 2022 9:22 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.244.203.75
April 26, 2022 9:22 pm SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.244.203.75
April 26, 2022 9:22 pm SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.244.203.75
July 7, 2022 4:15 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
July 7, 2022 4:15 pm SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
July 7, 2022 4:15 pm SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
July 8, 2022 7:57 am SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
July 8, 2022 7:57 am SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
July 8, 2022 7:57 am SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
July 8, 2022 8:00 am SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
July 8, 2022 8:00 am SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
July 8, 2022 8:00 am SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
July 8, 2022 2:13 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
July 8, 2022 2:13 pm SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
July 8, 2022 2:13 pm SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
July 8, 2022 2:17 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
July 8, 2022 2:17 pm SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
July 8, 2022 2:17 pm SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
August 15, 2022 5:40 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.23.169.231
August 15, 2022 5:40 pm SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.23.169.231
August 15, 2022 5:41 pm SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.23.169.231
August 15, 2022 5:43 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.23.169.231
August 15, 2022 5:43 pm SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.23.169.231
August 15, 2022 5:43 pm SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.23.169.231
August 19, 2022 6:57 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.246.115.100
August 19, 2022 6:57 pm SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.246.115.100
August 19, 2022 6:57 pm SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.246.115.100
August 19, 2022 6:59 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.246.115.100
August 19, 2022 6:59 pm SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.246.115.100
August 19, 2022 6:59 pm SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.246.115.100
October 19, 2022 5:58 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.23.173.92
October 19, 2022 5:58 pm SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.23.173.92
October 19, 2022 5:58 pm SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 41.23.173.92
October 20, 2022 8:23 am SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
October 20, 2022 8:23 am SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
October 20, 2022 8:23 am SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 102.23.88.137
December 3, 2022 11:22 am SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.246.122.158
December 3, 2022 11:22 am SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.246.122.158
December 3, 2022 11:22 am SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.246.122.158
October 10, 2024 8:45 am SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.255.207.200
October 10, 2024 8:45 am SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.255.207.200
October 10, 2024 8:45 am SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.255.207.200
January 16, 2025 8:35 am SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.255.207.200
January 16, 2025 8:35 am SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.255.207.200
January 16, 2025 8:35 am SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.255.207.200
January 23, 2025 7:22 am SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.255.207.200
January 23, 2025 7:22 am SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.255.207.200
January 23, 2025 7:22 am SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.255.207.200
January 28, 2025 2:27 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.255.207.200
January 28, 2025 2:27 pm SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.255.207.200
January 28, 2025 2:27 pm SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.255.207.200
February 3, 2025 7:18 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 165.165.121.63
February 3, 2025 7:18 pm SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 165.165.121.63
February 3, 2025 7:18 pm SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 165.165.121.63
February 3, 2025 7:22 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 165.165.121.63
February 3, 2025 7:22 pm SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 165.165.121.63
February 3, 2025 7:22 pm SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 165.165.121.63
February 10, 2025 2:58 pm SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.255.207.200
February 10, 2025 2:58 pm SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.255.207.200
February 10, 2025 2:58 pm SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 105.255.207.200
February 12, 2025 9:49 am SASTTicket Box - ticket@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 165.165.121.63
February 12, 2025 9:49 am SASTBook Box - book@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 165.165.121.63
February 12, 2025 9:49 am SASTCustomer care - customercare@avocatravels.co.za added by Avoca Travels - book@avocatravels.co.za as a CC'd Recipient Ip: 165.165.121.63
Audit trial Qr code
This audit trail report provides a detailed record of the online activity and events recorded for this document.
https://avocaonline.co.za/
Audit Trail Serial# d60190b0c60b5f4313b3ab9268d7043e