What information do we collect?
We collect information from you when you register on our site, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. When you purchase flights online or access your personal profile you can do so through a secure server. The use of Secure Socket Layer (SSL) Technology ensures that all personal information, such as your credit card number, will be encrypted as it travels from your computer to the Avoca Travels Online Booking Engine. When received, the information is decrypted and processed in the same way as a normal credit card transaction via the telephone.
If your browser supports SSL, and if you entered our site via our secure server access, then transmission of any sensitive data will be protected. If your browser does not support SSL, we recommend that you upgrade to the latest version of any browser to enhance the security of further transactions, otherwise the transmission of your personal data may not be protected and Avoca Travels disclaims any responsibility in this regard.
What do we use your information for?
We use your personal information to identify you as a customer, to process your booking, verify credit or other charge card details where applicable and deliver relevant information to you in connection with your travel and any ancillary services that you may wish to avail yourself of. Any information we collect from you may be used in one of the following ways:
- To personalize your experience – your information helps us to better respond to your individual needs
- To improve our website – we continually strive to improve our website offerings based on the information and feedback we receive from you
- To improve customer service – your information helps us to more effectively respond to your customer service requests and support needs
- To process transactions – your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased products or services requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails – the email address you provide may be used to send you information, respond to enquiries, and/or other requests or questions.
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it ) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may release your information when we believe the said release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Your information may also be released for immigration and customs control, security, administrative and legal purposes. In such instances, we may transmit your personal information to our own offices, authorized agents, other carriers and service providers, credit / charge card companies, data processing companies working on our behalf and to government agencies. Some of these entities may be located outside the European Economic Area. Your personal information and any records relating to your air travel will also be retained for audit functions.
Laws in force in the USA require Avoca Travels to collect certain information from all passengers travelling to and from the USA, prior to travel. This information includes information held in the machine-readable zone (MRZ) of your passport (passport number, country of issue, passport expiry date, given names, last name, gender and date of birth) together with other information which is not held in the MRZ of your passport (country of residence, citizenship, alien registration card number, destination address in the USA).
In addition, under U.S. Law, U.S. Customs and Border Protection (CBP) will receive certain travel and reservation information, known as Passenger Name Record or PNR data, about passengers flying between the European Union and the U.S. CBP has undertaken that it uses this PNR data for the purposes of preventing and combating terrorism and other transnational serious crimes. The PNR may include information provided during the booking process or held by airlines or travel agents. This information will be retained for at least three years and six months and may be shared with other authorities.
For further information about these arrangements, including measures to safeguard your personal data, can be obtained on www.dhs.gov and ec.europa.eu.
Third Party Links
On occasion and at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nevertheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
This policy was last modified on 2013/12/04